Returns & Refund Policy

Due to hygiene and safety reasons, we do not accept returns or exchanges on opened, used, or tested cosmetic and professional beauty products.

We accept returns within 14 days of delivery for unused and unopened items in their original condition and packaging.

Customers are responsible for all return shipping costs unless the item arrives damaged or incorrect.

To request a return, please contact us at hello@aeralash.com with your order number and reason for return before sending the item back.

Once the returned item is received and inspected, eligible refunds will be processed back to the original payment method. Please allow several business days for your bank or payment provider to process the refund.

Please note:

• Shipping costs are non-refundable.
• We are not responsible for lost or damaged return parcels.
• Products marked as final sale, clearance, or customised items are not eligible for return.
• For professional-use products, results may vary depending on technique, lash condition, storage, and aftercare.

For any concerns regarding your order, please contact us and we will do our best to assist you.