Terms of service
Terms of Service
Welcome to AÉRA. Throughout the site, the terms “we”, “us” and “our” refer to AÉRA. By accessing our website, purchasing from us, or using our services, you agree to be bound by the following Terms of Service, including all policies referenced herein.
Please read these Terms carefully before using our website or purchasing our products. If you do not agree to these Terms, you should not access or use our Services.
SECTION 1 — GENERAL CONDITIONS
By using this website, you confirm that you are at least the age of majority in your state or territory of residence.
We reserve the right to refuse service to anyone at any time for any reason.
You agree not to reproduce, duplicate, copy, sell or exploit any portion of the Service or products without written permission from us.
SECTION 2 — PRODUCTS & PROFESSIONAL USE
We make every effort to display our products and colours as accurately as possible. However, we cannot guarantee your device will display colours or textures accurately.
Certain products sold by AÉRA are intended for professional use only and should be used by trained beauty professionals. Improper use may result in irritation, allergic reactions, injury, or unsatisfactory results.
Results may vary depending on lash condition, application technique, storage, aftercare, and individual sensitivities.
All product descriptions, pricing, and availability are subject to change without notice.
We reserve the right to discontinue or limit quantities of any product at any time.
SECTION 3 — ORDERS
By placing an order, you agree that all information provided is accurate and complete.
Orders may be refused, cancelled, or limited at our discretion, including suspected fraudulent or unauthorised transactions.
Once an order has been placed, we may not be able to modify or cancel it.
SECTION 4 — PRICING & PAYMENTS
All prices are listed in AUD unless otherwise stated.
Prices may change without notice.
Customers are responsible for providing accurate billing, shipping, and payment information at checkout.
SECTION 5 — SHIPPING & DELIVERY
Shipping and delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by postal services, customs processing, weather events, or circumstances outside our control.
Risk of loss or damage passes to the customer once the parcel has been handed to the shipping carrier.
SECTION 6 — RETURNS & REFUNDS
Due to hygiene and safety reasons, we do not accept returns or exchanges on opened, used, or tested cosmetic and professional beauty products.
Returns are accepted within 14 days of delivery for unused and unopened items in original packaging.
Customers are responsible for return shipping costs unless the item arrives damaged or incorrect.
Please refer to our Refund Policy for full details.
SECTION 7 — INTELLECTUAL PROPERTY
All content on this website, including logos, branding, graphics, product names, text, videos, and images, is the property of AÉRA and may not be copied, reproduced, or used without prior written permission.
SECTION 8 — THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites.
SECTION 9 — DISCLAIMER OF WARRANTIES
All products and services are provided “as is” and “as available” without warranties of any kind, either express or implied.
We do not guarantee uninterrupted or error-free use of our Services.
To the fullest extent permitted by Australian law, AÉRA shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or Services.
SECTION 10 — LIMITATION OF LIABILITY
Customers are responsible for ensuring products are used appropriately and according to directions provided.
AÉRA is not responsible for misuse, improper storage, allergic reactions, sensitivity, or outcomes resulting from incorrect application techniques.
Patch testing is recommended prior to use where appropriate.
SECTION 11 — GOVERNING LAW
These Terms of Service are governed by the laws of South Australia, Australia.
SECTION 12 — CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time without prior notice.
Continued use of the website following any changes constitutes acceptance of those changes.
SECTION 13 — CONTACT INFORMATION
Questions regarding these Terms may be directed to: