Shipping policy
Shipping Policy
Thank you for shopping with AÉRA.
Please read our shipping policy carefully before placing your order.
Processing Times
Orders are typically processed within 1–5 business days unless otherwise stated.
During launches, promotions, holidays, or high-volume periods, processing times may be extended.
Please note that processing times are separate from shipping transit times.
Shipping Within Australia
We currently ship Australia-wide.
Shipping costs are calculated at checkout based on order weight, size, and destination.
Customers will receive a shipping confirmation email with tracking details once the order has been dispatched.
Delivery Estimates
Estimated delivery times are provided by the shipping carrier and are not guaranteed.
Delays may occur due to:
- postal carrier delays
- weather conditions
- customs processing
- public holidays
- incorrect shipping information
- circumstances outside of our control
AÉRA is not responsible for shipping delays once parcels have been handed to the courier.
Incorrect Shipping Information
Customers are responsible for ensuring all shipping details are correct at checkout.
We are not responsible for parcels delivered to incorrectly entered addresses.
If an order is returned to us due to incorrect address information, additional shipping fees may apply for redelivery.
Lost or Damaged Parcels
Once parcels are shipped, responsibility transfers to the shipping carrier.
If your parcel is lost or arrives damaged, please contact the courier directly using your tracking information.
If you require assistance, please contact us and we will do our best to help.
Preorders
If your order contains preorder items, your order may be held and shipped together once all items become available unless otherwise stated.
Estimated preorder dates are subject to change.
International Shipping
International shipping may become available in the future.
Customers are responsible for any customs duties, taxes, or import fees required by their country.
Professional Use Products
Some products sold by AÉRA are intended for professional use only.
Please ensure products are stored appropriately and used according to instructions provided.
We are not responsible for damage caused by improper storage, handling, or misuse after delivery.
Contact
For shipping enquiries, please contact: